Customer Service Representative

1 week ago


Fontana, United States Howmet Aerospace Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Howmet Aerospace Inc. as a Metal Alloys Specialist. This role will be responsible for providing exceptional customer service to clients in the aerospace industry, ensuring timely and accurate delivery of metal products.

Key Responsibilities
  • Provide high-level customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal teams, including sales, purchasing, planning, engineering, and metallurgy, to ensure seamless order processing and delivery.
  • Process customer purchase orders, review quotes for accuracy, and ensure timely and accurate entry of orders.
  • Maintain order books, including weekly schedule changes, with accuracy and timeliness.
  • Interface with customers and outside sales representatives to resolve discrepancies and ensure customer satisfaction.
  • Pursue open non-conforming submittals for disposition with customers.
  • Maintain a safe, organized workstation and follow all company policies, safety procedures, and work instructions.
Requirements
  • Associates degree or equivalent experience.
  • Two years of related experience and/or training in the aerospace industry or metal alloys.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office, particularly Excel and Word.
  • Working knowledge of ERP systems and MRP, purchasing, and fulfillment software.
Working Environment

The work environment is dynamic and fast-paced, with a moderate noise level. The employee will be required to sit for extended periods, use hands to finger, handle, or feel, and occasionally stand, walk, and reach with hands and arms.



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