Customer Service Representative

3 days ago


Fontana, United States DSV Full time
Job Title: 3PL Lead Customer Service Representative

At DSV, we are seeking a highly skilled and experienced 3PL Lead Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our warehouse and logistics operations.

Key Responsibilities:
  • Build and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Coordinate and manage the flow of orders, shipments, and inventory to ensure timely and accurate delivery.
  • Provide exceptional customer service through effective communication, problem-solving, and issue resolution.
  • Collaborate with internal teams to ensure seamless execution of logistics operations.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement process enhancements.
Requirements:
  • High school diploma or equivalent required; degree in logistics, supply chain, or related field preferred.
  • Minimum 1 year of experience in customer service, logistics, or supply chain operations.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Proficiency in MS Office and WMS functions.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global leader in logistics and transportation.


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