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Seasonal Customer Service Representative

2 months ago

Rocklin, California, United States Bass Pro Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal CLUB Customer Service Outfitter. As a key member of our sales floor team, you will provide exceptional customer service, promote the benefits of our CLUB membership, and drive sales growth.

Key Responsibilities
  • Provide world-class customer service, ensuring a positive and productive shopping experience for all customers.
  • Proactively engage with customers, presenting them with the opportunity to become a CLUB member or providing current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, demonstrating products to customers and remaining knowledgeable of advertised sales.
  • Meet metric goals and objectives for self and store, maintaining accurate CLUB inventory and keeping the CLUB Booth clean and organized.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Offer peer coaching, recognition, and support as a CLUB advocate and representative.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.
Preferred Qualifications
  • Excellent organization skills and attention to detail.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits
  • Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
  • Dental, vision, and voluntary benefits.
  • 401k Retirement Savings.
  • Paid holidays and vacation.
  • Bass Pro Cares Fund.
  • And more.

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.