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Chief Executive Officer

2 months ago

Sevierville, Tennessee, United States Dominion Senior Living Full time
The Dominion Commitment

Are you interested in joining a team dedicated to serving seniors with integrity and compassion? Our distinctive faith-centered, culture-driven approach fosters a nurturing and dynamic workplace.

We Provide Attractive and Rewarding Benefits:

Comprehensive Health Insurance, including Medical, Dental, and Vision
Life Insurance, along with Short-Term and Long-Term Disability Coverage
24/7 Telehealth Services
Employee Support Programs
Health Savings Accounts or Reimbursement Arrangements
Generous Paid Time Off
Paid Holidays

Bi-weekly Direct Deposit

Employee Referral Incentives

Resident Referral Incentives

Sponsored Mission Trips with a $1000 allowance and up to a week of paid leave
Marriage Retreats fully funded for weekends
Professional Counseling with Free and Discounted Sessions Offered Annually
Discounted Gym Memberships and Fitness Products
Identity Theft Protection and Credit Monitoring Services

Overview of Responsibilities:

The Chief Executive Officer is accountable for the comprehensive leadership of the community, focusing on enhancing resident satisfaction, fostering team member engagement, and overseeing financial and operational management. The CEO embodies the culture of Dominion Senior Living and exemplifies how the organization's Vision, Mission, Objectives, Values, and Biblical Principles inform daily actions. The CEO drives revenue growth and manages expenses through effective operations across all departments, tackles strategic challenges, cultivates a high-performing community management team, and promotes coaching and development for all staff members, ensuring compliance with regulations and performance standards. The CEO exercises discretion over the daily operations of the entire community within the established framework of Dominion Senior Living.

Key Responsibilities:
  • Fosters and maintains effective relationships and open communication with team members, residents, and their representatives.
  • Enhances resident satisfaction and loyalty through various strategies.
  • Oversees the onboarding and transition processes for residents.
  • Ensures residents receive exceptional care.
  • Acts as the community's Privacy Officer.
  • Builds and leads a high-performing community management team.
  • Proactively sources, interviews, and selects top-tier team members.
  • Oversees and participates in the onboarding processes for new team members.
  • Coordinates with HR to initiate the onboarding process for new hires.
  • Manages and evaluates the performance and development of all community staff.
  • Champions training initiatives that contribute to team member growth and performance.
  • Creates opportunities for team members to engage meaningfully in their roles and the community.
  • Establishes a culture of recognition and appreciation among team members.
  • Oversees staffing levels to ensure appropriately trained professionals are available at all times.
  • Maintains fair compensation practices.
  • Identifies and nurtures talent for future leadership opportunities.
  • Conducts community business planning and forecasting, adjusting operations based on occupancy and economic conditions.
  • Aims for superior results in revenue growth and expense management.
  • Assists in preparing annual operating and capital budgets and adheres to them.
  • Reviews financial records for accuracy and tracking.
  • Achieves balanced scorecard metrics.
  • Effectively manages all operational areas of the community.
  • Ensures compliance with Dominion Senior Living policies and all applicable laws and regulations.
  • Develops and monitors the community's risk management program.
  • Maintains positive vendor relationships and ensures compliance with vendor documentation.
  • Promotes the adoption and effective use of Dominion Senior Living's software systems and resources.
  • Manages weekly deposits for resident payments.
  • Reviews payroll for accuracy and submits it to the Payroll Specialist.
  • Coordinates with HR for employee separation processes.
  • Submits community purchase receipts for accounting purposes.
  • Maintains and updates In-Service manuals and community state records.
  • Creates and implements a marketing strategy to achieve occupancy and financial growth.
  • Engages with the broader community to foster positive relationships and give back.
  • Maintains a professional image when interacting with residents, representatives, team members, and the public.
  • Ensures public relations activities reflect a positive image of the community.
  • Maintains relationships with key referral sources to encourage inquiries.
  • Stays informed about competition and industry trends.
Additional Responsibilities:
  • Available by phone as needed.
  • Fills in for absent Department Managers and coordinates support with Home Office.
  • Participates in team meetings and continuing education programs.
  • Answers phone calls and conducts community tours.
  • Greets visitors and verifies their purpose for visiting.
  • Assists in planning community events and outreach efforts.
  • Assists in resident evacuations as necessary.
  • Maintains confidentiality of resident information and respects their property rights.
  • Performs other duties as assigned by Home Office or supervisors.
Minimum Qualifications:
  • At least three (3) years of management experience leading results-oriented teams with a focus on financial and operational performance.
  • Experience in senior living, particularly with cognitively impaired residents, is preferred.
  • Must obtain valid Continuing Education credits as required by state regulations.
  • A Bachelor's degree in healthcare, gerontology, business, or a related field is required; a Master's degree is preferred.
  • Valid and current applicable licensure from the state of operation is required.
  • First Aid/CPR certification is preferred.
  • Background checks, physicals, drug screenings, and TB tests are required.
  • Must possess a valid driver's license and meet approved driving requirements.
  • Must be at least twenty-one (21) years of age.
Application Process: Applications are reviewed continuously until the position is filled. Candidates must apply electronically through our applicant tracking system, including a cover letter detailing their interest and relevant experience, an updated resume, and contact information for three professional references.

Equal Employment Opportunity Principles

Our organization is committed to equal employment opportunities and compliance with applicable laws. We ensure that all employment-related decisions are made without regard to race, color, sex, age, marital status, sexual orientation, religion, national origin, citizenship status, disability, or any other legally protected status. This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, and termination. We strive to create an inclusive environment where all team members can contribute to their fullest potential.