Patient Care Coordinator
4 weeks ago
Good Pill is revolutionizing the pharmacy industry by providing transparent and affordable pricing for families in Georgia. Our mission is to put families' health first by offering accessible medication options without breaking the bank.
Role OverviewAs a Patient Navigator, you will play a vital role in supporting our Customer Experience team. Your primary responsibilities will include identifying patient needs, responding to customer inquiries, and collaborating with internal departments to optimize customer services and brand awareness.
Key Responsibilities- Resolve patient account issues efficiently and effectively.
- Handle a high volume of calls, emails, and texts while providing exceptional customer service.
- Assist patients with questions, guiding them through our website/app and account processes.
- Collaborate with the data team to improve systems for better data collection.
- Become an expert on Good Pill and our services to support patient needs effectively.
- At least 2 years of experience in customer success / customer support.
- Extra points if you have prescription drug knowledge and have worked in a pharmacy.
- Eager to join a startup team and balance a fast-paced environment with a culture of making process improvements and technology upgrades to increase efficiency.
- Committed and consistent, with a full-time position of 40 hours/week, Monday-Friday, 9:30am-6pm.
- Covering your health (insurance) - 100% of monthly premiums for medical, dental, and vision insurance for full-time team members.
- Taking care of yourself - access to on-demand primary care, virtual health visits, personal wellness coaches, personal health advocates for medical bills and scheduling, and mental health phone line and counseling.
- Time off for rest, relaxation, and rejuvenation - over 6 weeks of paid time off including 2+ weeks of paid company holidays, 2 weeks vacation, and 2 weeks of accrued sick leave.
- Taking care of your future - full-time employees are eligible for a 4% match for their 401K.
- Professional development - every team member gets a professional development stipend to learn new skills and/or shadow another part of the organization.
- COVID-19 vaccination.
- Passed background check.
- Physical requirements: able to frequently stand, walk, twist, bend, stoop, squat, and use light/fine grasping; able to frequently sit and stand, reach above shoulders, perform desk-based computer tasks, write by hand, lift, carry, push, stack, and pull objects that weigh up to 40 pounds.
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