Member Team Lead

3 days ago


Aiken, South Carolina, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Wholesale Operations team at Walmart. As a Team Lead, you will be responsible for leading a team of associates in a fast-paced retail environment, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Lead and manage a team of associates to achieve sales goals and provide exceptional customer service.
  • Assist management with supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

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