Operations Director
4 weeks ago
We are seeking a highly skilled Operations Manager to join our team at Concord Hospitality. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, focusing on delivering exceptional guest experiences and driving business results.
Key Responsibilities:- Guest Satisfaction: Develop and implement strategies to drive guest satisfaction, analyzing service issues and identifying trends to inform decision-making.
- Operations Management: Work closely with department heads to ensure proper processes are in place, communicating effectively with the General Manager to address any concerns.
- Financial Management: Monitor Rooms operations sales performance against budget, reviewing reports and financial statements to determine performance.
- Team Leadership: Coach and support operations team members to effectively manage occupancy & rate, wages and controllable expenses.
- Service Vision: Champion the brand's service vision for product and service delivery, ensuring alignment amongst the Rooms leadership teams.
- Leadership: Proven leadership skills, with experience in managing teams and driving business results.
- Communication: Excellent communication skills, with the ability to effectively communicate with guests, team members, and stakeholders.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Financial Management: Experience in financial management, with a strong understanding of budgeting and financial reporting.
- Competitive Wages: We offer competitive wages and a comprehensive benefit package, including medical/dental/vision plans, life insurance, and 401K options.
- Training and Development: We invest in our associates' development, providing training and opportunities for career advancement.
- Work-Life Balance: We value work-life balance and offer a supportive work environment that allows our associates to thrive.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Operations Manager looking for a new challenge, please submit your application.
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Operations Director
1 month ago
Pittsburgh, Pennsylvania, United States Concord Hospitality Full timeOperations DirectorConcord Hospitality is seeking an experienced Operations Director to lead our team in delivering exceptional guest experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.Develop and...
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