Operations Director

4 weeks ago


Pittsburgh, Pennsylvania, United States Concord Hospitality Full time
Operations Manager Job Description

We are seeking a highly skilled Operations Manager to join our team at Concord Hospitality. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, focusing on delivering exceptional guest experiences and driving business results.

Key Responsibilities:
  • Guest Satisfaction: Develop and implement strategies to drive guest satisfaction, analyzing service issues and identifying trends to inform decision-making.
  • Operations Management: Work closely with department heads to ensure proper processes are in place, communicating effectively with the General Manager to address any concerns.
  • Financial Management: Monitor Rooms operations sales performance against budget, reviewing reports and financial statements to determine performance.
  • Team Leadership: Coach and support operations team members to effectively manage occupancy & rate, wages and controllable expenses.
  • Service Vision: Champion the brand's service vision for product and service delivery, ensuring alignment amongst the Rooms leadership teams.
Requirements:
  • Leadership: Proven leadership skills, with experience in managing teams and driving business results.
  • Communication: Excellent communication skills, with the ability to effectively communicate with guests, team members, and stakeholders.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Financial Management: Experience in financial management, with a strong understanding of budgeting and financial reporting.
What We Offer:
  • Competitive Wages: We offer competitive wages and a comprehensive benefit package, including medical/dental/vision plans, life insurance, and 401K options.
  • Training and Development: We invest in our associates' development, providing training and opportunities for career advancement.
  • Work-Life Balance: We value work-life balance and offer a supportive work environment that allows our associates to thrive.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Operations Manager looking for a new challenge, please submit your application.


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