Hotel Guest Services Agent
7 days ago
We are currently seeking a Front Desk Clerk to join our team at E.M.A. Hospitality in [City, State]. The ideal candidate will have a passion for hospitality, excellent communication skills, and attention to detail.
About the Role
This is a customer-facing position that requires a friendly and approachable demeanor. The successful candidate will be responsible for greeting guests upon arrival, verifying guest information, processing payments, and issuing room keys.
Duties and Responsibilities
- Greet guests and ensure a smooth check-in process.
- Verify guest information and process payments.
- Provide information about hotel services, facilities, and local attractions.
- Handle check-outs efficiently and issue receipts.
- Respond to guest inquiries and resolve complaints promptly and professionally.
- Anticipate guest needs and provide personalized service to enhance their experience.
Requirements
The ideal candidate will have:
- A high school diploma or equivalent.
- Previous experience in customer service or hospitality.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in computer software, including MS Office and hotel management systems.
Compensation
The estimated salary for this position is $41,000 per year, depending on experience.
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