Hotel Guest Services Agent

7 days ago


Wood Dale, Illinois, United States E.M.A. Hospitality Full time
Position Overview

We are currently seeking a Front Desk Clerk to join our team at E.M.A. Hospitality in [City, State]. The ideal candidate will have a passion for hospitality, excellent communication skills, and attention to detail.

About the Role

This is a customer-facing position that requires a friendly and approachable demeanor. The successful candidate will be responsible for greeting guests upon arrival, verifying guest information, processing payments, and issuing room keys.

Duties and Responsibilities

  • Greet guests and ensure a smooth check-in process.
  • Verify guest information and process payments.
  • Provide information about hotel services, facilities, and local attractions.
  • Handle check-outs efficiently and issue receipts.
  • Respond to guest inquiries and resolve complaints promptly and professionally.
  • Anticipate guest needs and provide personalized service to enhance their experience.

Requirements

The ideal candidate will have:

  • A high school diploma or equivalent.
  • Previous experience in customer service or hospitality.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in computer software, including MS Office and hotel management systems.

Compensation

The estimated salary for this position is $41,000 per year, depending on experience.


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