Hotel Receptionist

Job Description:

We are seeking a customer-focused Front Desk Clerk to join E.M.A. Hospitality in a major city. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

Responsibilities:

• Guest Relations:
  • Welcome guests upon arrival and ensure a smooth check-in process.
  • Verify guest information, process payments, and issue room keys.
  • Provide information about hotel services, facilities, and local attractions.
• Support Services:
  • Respond to guest inquiries and requests promptly and courteously.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Anticipate guest needs and provide personalized service to enhance their experience.
• Administrative Duties:
  • Maintain accurate records of guest accounts, including charges and payments.
  • Prepare daily reports and balance cash drawers at the end of each shift.
  • Assist with administrative duties, including answering phones and responding to emails.
• Hotel Safety and Security:
  • Monitor the lobby and front desk area to ensure the safety and security of guests and staff.
  • Follow emergency procedures and protocols in case of incidents or emergencies.
  • Report any safety hazards or security concerns to management immediately.

Salary and Benefits:

The successful candidate can expect a competitive hourly wage ($18-$20), comprehensive training program, opportunities for advancement, employee discounts, and flexible scheduling options.