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Service Engineer, Industrial Storage Specialist

2 months ago

Palo Alto, California, United States Tesla Full time
Job Summary

We are seeking a highly skilled Service Engineer, Industrial Storage to join our team at Tesla. As a key member of our Energy Product and Service Engineering team, you will play a critical role in supporting the growth of our Industrial Storage fleet.

Key Responsibilities
  • Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla's Industrial Storage customers
  • Lead cross-functional efforts to drive actions with manufacturing, design, field service, and technical support teams to prevent known issues from reoccurring
  • Mine data logged by Tesla's Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode
  • Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla's Service tools, and develop any specialized training required to complete those actions
  • Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
  • Provide support on escalated customer cases from around the world to minimize system downtime for Tesla's customers
  • Explain the root cause and resolution of issues to commercial and utility customers as needed
  • Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla's Industrial Storage products installed globally
  • Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts
Requirements
  • BS in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience
  • Experience using Python or equivalent for data analysis on very large databases
  • Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
  • Prior experience troubleshooting electrical, system, firmware, or process failure modes
  • Proven cross-functional leadership and collaborative skills
  • An excellent attention to detail and an ability to produce clear and concise written documents and diagrams
  • Experience with battery systems and power systems is a plus
  • Knowledge of CAN Bus communication is a plus
  • Experience with managing or maintaining equipment running Linux based applications is a plus
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading company in the energy storage industry
  • Collaborative and dynamic work environment
  • Professional development opportunities