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Technical Services Representative
2 months ago
We are seeking a highly skilled Technical Services Representative to join our team at Sherwin-Williams. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, sales representatives, and distributors.
Key Responsibilities- Familiarize yourself with our product lines and procedures, including product application and preparation.
- Assist customers in selecting and applying the right products to develop strong relationships.
- Support sales representatives and distributors with technical and marketing assistance as needed.
- Develop knowledge and skills in sales techniques and methods.
- Assist in color verification and field color formulations.
- Provide training and support to branch operations and distributors.
- Develop and implement training aids to effectively communicate information.
- Assist customers in setting up and implementing mixing systems.
- Be readily accessible to customers for advice and assistance.
- Build and manage relationships with sales representatives and branches.
- Identify potential problems and establish solutions with the sales support network.
- Address customer comments and complaints in a timely manner.
- Stay up-to-date on industry and product changes.
- Control expenses and maintain required records and documentation.
- Efficiently manage technical support calls.
- Maintain accurate records of all demonstrations.
- Deliver products as needed to meet customer quality and service expectations.
- Conduct yourself in a professional manner to ensure customer satisfaction.
- Operate a vehicle in accordance with all state and federal laws.
- Adhere to company safety standards.
- Suggest new products and implement procedures to improve customer processes.
- Enter all calls in our CRM system with detailed comments.
- Troubleshoot product quality issues and implement solutions.
We are looking for a candidate with a strong background in vehicle refinish processes and products. The ideal candidate will have:
- A valid driver's license.
- At least 3-5 years of experience working with vehicle refinish processes and products.
Prior sales experience and automotive aftermarket experience are also highly desirable.
What We OfferAs a Technical Services Representative at Sherwin-Williams, you will have the opportunity to work with a wide range of products and procedures, develop strong relationships with customers and sales representatives, and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
