Sales and Customer Support Specialist

3 weeks ago


Grand Rapids, Michigan, United States Berkshire Production Supply Full time
Customer Service Position

We are seeking a skilled Customer Service Representative to join our team at Berkshire Production Supply LLC. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service, addressing customer inquiries, and resolving issues in a prompt and professional manner.

Key Responsibilities:
  1. Respond to customer inquiries via phone and email.
  2. Process customer orders, changes, and returns.
  3. Provide product information and quotes.
  4. Collaborate with the sales team to exceed customer service expectations.
Required Skills and Qualifications:
  • 2+ years of experience in Customer Service.
  • Knowledge of cutting tools.
  • Excellent communication and problem-solving skills.
Benefits:
  • Flexible schedule.
  • Paid holidays and vacation time.
  • Competitive pay with overtime eligibility.
  • Tuition reimbursement.
  • 401(k) with company match.


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