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HVAC Service Manager

2 months ago

Rapid City, South Dakota, United States Comfort Heroes Plumbing, Heating & Air Full time
Job Overview

Comfort Heroes Plumbing, Heating & Air is seeking an experienced HVAC Service Manager to lead our team of technicians and ensure exceptional customer service.

Key Responsibilities
  • Oversee a team of 7+ HVAC technicians and provide guidance on technical and operational matters.
  • Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
  • Monitor and control costs, including labor, materials, and equipment expenses.
  • Collaborate with the sales team to identify new business opportunities and develop sales strategies.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
Requirements
  • 5+ years of experience in HVAC service management, with a proven track record of success.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Proficient in computer software and systems, including CRM and accounting systems.
  • Strong customer service skills, with the ability to resolve customer complaints and issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.