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Restaurant Operations Manager
2 months ago
Job Summary:
The Restaurant Operations Manager is responsible for leading the daily operations of a single restaurant, driving key performance outcomes, and supporting the Restaurant General Manager in managing the restaurant's profitability, guest service, people development, and operations management.
Key Responsibilities:
- Profitability:
- Manage inventory costs and maintain inventory by performing daily, weekly, and monthly inventory inspections.
- Place and receive inventory truck orders.
- Maintain and regularly monitor a list of all restaurant assets.
- Ensure preventative maintenance of restaurant facility and equipment is completed in accordance with company standards, interacting with external vendors as required.
- Ensure that the restaurant follows all cash control and security procedures.
- Guest:
- Motivate and direct team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility.
- People:
- Provide coaching and feedback to shift coordinators and team members to increase the restaurant team's capabilities and raise restaurant performance.
- Operations:
- Direct restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
- Ensure that the restaurant upholds operational and brand standards.
- Perform duties of hourly shift coordinator when necessary.
Qualifications and Skills:
- Must be at least eighteen (18) years of age.
- High school diploma or GED required, 2 years of college preferred.
- 1-2 years of previous quick service restaurant experience, experience in management preferred.
- Some understanding of P&L interpretation and management to influence profitability.
- Demonstrated leadership skills.
- Demonstrated understanding of guest service principles.
- Available to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
