Business Office Associate

3 days ago


Austin, Texas, United States CarMax Full time
Job Summary

As a Business Office Associate at CarMax, you will play a critical role in ensuring the smooth operation of our business office. This includes cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service.

Key Responsibilities
  • Mentor Business Office Associates and assist with their development and training
  • Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines
  • Participate in the rotation of the "Manager on Duty" role, responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns, and following up on delegated business office work tasks
  • Delegate and follow up on various business office tasks
  • Provide customer service by listening, answering customer questions, and explaining paperwork processes
  • Process paperwork associated with retail automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
  • Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title and register a vehicle for a customer after the sale
  • Clerical responsibilities, including copying, filing, and answering phones
  • May assist in the hiring process by attending job fairs and performing interviews in partnership with a manager
Requirements
  • Ability to create and maintain a positive work environment
  • Effective delegation and follow-up skills
  • Ability to make decisions using independent and sound judgment
  • Ability to resolve customer and associate issues
  • Ability to read, interpret, and transcribe data to maintain accurate records
  • Understanding of numeric filing systems
  • Intermediate PC skills, including word processing, spreadsheet, and other programs
  • Ability to multi-task in a high-energy, fast-paced work environment
  • Ability to lift objects weighing up to 15-20 lbs
  • Effective communication and listening skills
  • Ability to complete CarMax-provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office


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