Customer Service Representative
1 day ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Resource Label Group LLC. As a Customer Service Representative, you will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales, and production.
Responsibilities:
* Maintain relationships with customers via telephone and email, receiving all art, orders, and requests for pricing and advising customers regarding the status of their orders in process.
* Speak directly with prospective customers, collecting customer information and product specifications.
* Receive purchase orders from customers via email, fax, or telephone, reviewing all aspects of the order before accepting the order and confirming.
* Coordinate artwork to determine availability of cutting die and cylinders.
* Monitor the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production.
* Hold all new production orders to the highest standard and await until customer approves proofs, product design, and other specifications.
* Process new purchase orders into the system specific to individual job and customer, including any particular delivery or shipping requirements.
* Notify all pertinent plant personnel of any special orders around purchasing, production, or rush orders, maintaining clear and fluid communication at all times.
* Route supplies, job jacket, and materials such as paste-ups, artwork, copy, film, or prints to work areas to put job order into production.
* Resolve inquiries and investigate complaints in a timely manner, exhibiting excellent service and follow-through.
* Alert team members to the existence of, and seek resolution to production issues that may delay the shipment of an order.
* Prioritize orders as necessary, which may require selecting from several alternatives to best service the customer's needs.
* Receive tickets for shipped or delivered product and begin the billing process, verifying shipping report against packing lists and reviewing Customer Transaction Report.
Requirements:
* Two to three years related experience and/or training, or equivalent combination of education and experience.
* Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports and business correspondence.
* Ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
Why Work with Us?
At Resource Label Group LLC, we pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization. We believe in rewarding our employees with performance-based salary increases and offer a comprehensive and competitive benefits package, including paid time off, comprehensive medical, dental, and vision coverage, and a 401(k) retirement plan with generous company contribution.
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