Alterations Customer Service Representative
7 days ago
At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the successful operation of the Alterations department, you'll contribute to providing superior customer service and ensuring seamless customer experiences.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and resolving conflicts effectively.
- Manage customer flow using all systems to deliver a five-star customer experience.
- Meet all service vows, including Prepare, Welcome, Meet Needs & Be There for all customers, and complete operational checklist tasks.
- Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Effectively communicate the importance of alterations in perfecting the dress for special events.
- Promote all alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, and promotional readiness.
- Greet and escort alterations customers to and from appointments.
- Press, steam, and spot clean all merchandise.
- Follow quality control guidelines and inspect garments to ensure pristine condition before delivery.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management and cash wrap behaviors.
- High school diploma or equivalent degree.
- 1-2 years of prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS systems.
- Rewarding environment and competitive pay.
- Team bonus.
- Dayforce Wallet - Get Paid Early.
- Generous Team Member Discount.
- Vision Care.
- Supplemental Insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K Program.
- Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Pet Insurance.
We're committed to embracing diversity, equity, and inclusion, and we're dedicated to creating a culture where all forms of diversity are celebrated and valued.
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