Service Department Representative
6 days ago
Toyota of Glendale is seeking a highly skilled Cashier and Customer Service Specialist to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining accurate records.
About the Role
The ideal candidate will have 1+ years of experience in a retail or customer service environment, with strong math skills and the ability to handle financial transactions quickly and accurately. Automotive dealership experience is a plus, but not required. You will work closely with our service advisors and technicians to ensure seamless communication and efficient repair order processing. In addition to your technical skills, you must possess excellent communication and problem-solving skills, as well as a pleasant and courteous personality.
Responsibilities
- Accepts responsibility and accountability for their money drawer
- Coordinates questions and issues with the appropriate department personnel
- Addresses customer concerns and issues or escalates them as needed
- Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
- Ensures that all customer contact information is up-to-date and accurate
- Follows all safety and security procedures
- Maintain confidentiality of company and customer information at all times
- Reconcile repair orders which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes.
- Collect the total retail charges from the customer in cash, check or authorized charge account.
- Provide the customer with the proper change and/or receipts.
- Properly documents charges purchases according to the company's policy.
- Calculate and enter the warranty charges applicable.
- Accumulate all repair orders and parts invoices closed during the business day to the business office daily.
- Maintain the effective labor rate control forms as directed by management.
- Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers where they may find their vehicle.
- File repair orders as directed by service department management.
- Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
- Performs other duties as assigned.
Estimated Salary Range: $40,000 - $60,000 per year depending on experience.
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