Operational Excellence Director

6 hours ago

Chicago, Illinois, United States CoinFlip Full time

CoinFlip is a leading digital currency platform company, dedicated to providing consumers with secure and accessible access to buy and sell cryptocurrency. Our company operates the world's largest network of cryptocurrency kiosks, with over 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil. Our kiosks make buying and selling major cryptocurrencies safe and accessible for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In addition, CoinFlip Ventures, an investment group, offers coaching, funding, and networking support to early-stage crypto and web3 projects.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip has been recognized as one of the fastest-growing companies in the country, ranking in the top 500 on the Inc. 5000 list for 2021, 2022, and 2023, and on the Deloitte Technology Fast 500 for 2022 and 2023. We were named the #1 fastest-growing company in Chicago by Crain's in 2021 and 2022, and ranked in Chicago Tribune's Top Workplaces in 2021 and 2022. We were also awarded the Stevie Awards for Customer Service in 2021 and 2022.

The Director of Operational Excellence and KPIs will be responsible for establishing key metrics for the organization to track, identifying opportunities to improve operations across each function, and managing cross-functional projects related to those improvements. This role requires a strategic thinker with strong analytical skills and the ability to drive continuous improvement initiatives.

Key Responsibilities:

  • Develop and implement key performance indicators (KPIs) to measure organizational performance and drive operational excellence.
  • Identify and analyze opportunities for operational improvements across various functions, including marketing, IT, customer service, and more.
  • Lead and manage cross-functional projects aimed at improving operational efficiency and effectiveness.
  • Collaborate with department heads to ensure alignment of KPIs with organizational goals and objectives.
  • Monitor and report on the progress of improvement initiatives, providing regular updates to senior leadership.
  • Foster a culture of continuous improvement by promoting best practices and providing training and support to employees.
  • Utilize data-driven insights to make informed decisions and drive operational improvements.
  • Ensure compliance with industry standards and regulations related to operational excellence.
  • Other duties as assigned.

Requirements:

  • Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field. A Master's degree is preferred.
  • Proven experience in a similar role, with a strong track record of driving operational improvements and managing cross-functional projects.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
  • Strong leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
  • Knowledge of industry best practices and standards related to operational excellence and KPIs.
  • Proficiency in using performance management software and tools.

Preferred Skills:

  • Certification in Lean Six Sigma or other relevant methodologies.
  • Familiarity with project management tools and software.

Nice to have:

  • Basic knowledge of cryptocurrency and blockchains.
  • General passion and knowledge of fintech and cryptocurrency.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying STOP to the text message you received. If at any time you forget what keywords are supported, just reply HELP. Message and data rates apply. If you require a special accommodation, please let us know and we'll work with you to meet your needs.

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