Director of Operational Excellence

2 days ago

Chicago, Illinois, United States CoinFlip Full time
Job Title: Director of Operational Excellence

CoinFlip is a leading digital currency platform company, dedicated to providing consumers with simple and secure access to buy and sell cryptocurrency.

The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with over 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil.

CoinFlip's digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash.

CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions.

In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip has been recognized as one of the fastest-growing companies in the region.

Job Summary

The Director of Operational Excellence and KPIs will be responsible for establishing key metrics for the organization to track, identifying opportunities to improve operations across each function, and managing cross-functional projects related to those improvements.

This role requires a strategic thinker with strong analytical skills and the ability to drive continuous improvement initiatives.

Responsibilities:
  • Develop and implement key performance indicators (KPIs) to measure organizational performance and drive operational excellence.
  • Identify and analyze opportunities for operational improvements across various functions, including marketing, IT, customer service, and more.
  • Lead and manage cross-functional projects aimed at improving operational efficiency and effectiveness.
  • Collaborate with department heads to ensure alignment of KPIs with organizational goals and objectives.
  • Monitor and report on the progress of improvement initiatives, providing regular updates to senior leadership.
  • Foster a culture of continuous improvement by promoting best practices and providing training and support to employees.
  • Utilize data-driven insights to make informed decisions and drive operational improvements.
  • Ensure compliance with industry standards and regulations related to operational excellence.
Qualifications:
  • Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field. A Master's degree is preferred.
  • Proven experience in a similar role, with a strong track record of driving operational improvements and managing cross-functional projects.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
  • Strong leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels of the organization.
  • Knowledge of industry best practices and standards related to operational excellence and KPIs.
  • Proficiency in using performance management software and tools.
Preferred Skills:
  • Certification in Lean Six Sigma or other relevant methodologies.
  • Familiarity with project management tools and software.
Nice to have:
  • Basic knowledge of cryptocurrency and blockchains.
  • General passion and knowledge of fintech and cryptocurrency.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment.

We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process.

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