Service Transition Specialist
4 weeks ago
We are seeking a skilled Service Transition Engineer to join our team at Integrity Technology Solutions. As a Service Transition Engineer, you will play a crucial role in ensuring smooth transitions of IT services, including the installation and removal of tools and services within client environments.
Key Responsibilities:
- Manage the end-to-end process of service transitions, including installing, configuring, and decommissioning IT tools and services in client environments.
- Work closely with clients to understand their needs and ensure seamless transitions with minimal disruption to their operations.
- Maintain detailed and accurate records of all service transitions, including configurations, installations, and removals.
- Provide technical support and troubleshooting during transitions to resolve any issues that may arise.
- Collaborate with other departments within the company to ensure alignment and success in service delivery.
- Regular travel to client sites throughout Central Illinois is required.
Requirements:
- 3+ years of experience in a similar role within an MSP or IT services environment preferred.
- Strong knowledge of IT infrastructure, including servers, networks, and software applications.
- Experience with installation, configuration, and decommissioning of IT tools and services.
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
- Willingness to travel to client sites as needed and the ability to manage a flexible work schedule.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
What We Offer:
- Competitive Salary: Commensurate with experience.
- Benefits Package: Comprehensive benefits including health insurance, retirement plans, and paid time off.
- Career Growth: Opportunities for professional development, technical certifications, and career advancement within a growing company.
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