Call Center Support Specialist

3 weeks ago


Macon, Georgia, United States MidSouth Community Federal Credit Union Full time
About the Role

We are seeking a skilled Call Center Support Specialist to join our team at MidSouth Community Federal Credit Union. As a Call Center Support Specialist, you will play a critical role in assisting our members with their telephone requests and providing exceptional customer service.

Responsibilities:
  • Assist members with their telephone requests
  • Explain services and respond to problems
  • Direct phone calls to the appropriate area
Requirements

To be successful in this role, you will need:

  • Six months to two years of similar or related experience
  • A high school education or GED
  • Good listening and telephone skills
  • Courtesy, tact, and diplomacy
Compensation

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. Additionally, this full-time position offers a range of benefits, including a 401(k) plan, health insurance, and paid time off.



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