Automotive Service Specialist
7 days ago
The Service Advisor is the key point of contact between customers and service technicians. Their main objectives are to service vehicles quickly, maintain high customer loyalty, and ensure a seamless customer experience.
Essential Duties
- Schedule appointments with customers and ensure timely completion of main customer concerns
- Dispatch work to a designated team of technicians and communicate results of the multi-point inspection to customers
- Get necessary customer/warranty work approvals, invoice tickets with proper legal verbiage, and update customers on the status of their repairs
- Follow up individually with customers post-service to ensure satisfaction and maintain a positive relationship
Requirements/Experience
- Ability to follow a process, communicate effectively, and provide excellent customer service
- Bi-lingual Spanish is a plus, but not required; friendly personality, excellent verbal and written communications skills, and ability to explain complex automotive repairs simply are essential
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks efficiently
Physical Demands
The Service Advisor must be able to stand or sit for longer periods, walk the dealership lot and showroom floor, move frequently in and out of vehicles, bend, squat, or climb stairs occasionally, and lift up to 25 lbs occasionally.
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