Head of HRIS Configuration

1 day ago

Hartford, Connecticut, United States MassMutual Full time
The Opportunity

Are you a strategic leader with a passion for human resources and technology? Do you want to be part of a team that values growth, ambition, and customer-centricity? At MassMutual, we're looking for a talented individual to join our HR Operations team as the Head of HRIS Configuration.

Why We Need You

Our clients deserve the best, and we need a visionary leader to develop a cost-effective human resources information system (HRIS) that meets current and future business needs. As the Head of HRIS Configuration, you'll collaborate with HR partners, IT departments, and outside vendors to create efficient and effective processes and workflows. You'll analyze and direct all functionally related activities within the scope of the HRIS, ensuring continuity and successful delivery of functional services to users throughout the organization.

The Team

Our team is inclusive and welcoming, providing the service, support, and configuration needed on our main HR platform for every MassMutual associate and beyond. We're in the throes of a transformation, setting our sights on the future of the employee experience. With our dedicated and talented team, we need to continue building a focus on agility and resiliency, keeping a keen eye on continuous improvement, standards, repeatability, and scale.

The Impact

As the Head of HRIS Configuration, you'll lead the team working across the enterprise to further build out a strategic roadmap to deliver, evolve, and enhance HR capabilities primarily focused on WorkDay and WorkDay Extend. You'll work to understand and prioritize demand, build out and maintain staffing and capacity models, and alleviate key person dependencies. You'll assure collaboration, prevent silos, seek and coordinate user input and direction, and drive alignment throughout the organization, demonstrating customer centricity and business expertise.

Responsibilities/Outcomes
  • Participate in industry insights and bring them into MassMutual
  • Develop technology strategies and roadmaps, mapping to business needs
  • Attract, engage, develop team members
  • Create an environment that is proactive, agile, innovative, economical, collaborative, and accountable
  • Coach, mentor, and provide career guidance for all team members and build expertise within the team
  • Utilize data to assure functions, platforms, and team are operating optimally; adjust and improve as needed
  • Ensure execution is aligned with best practices and standards are secure as per enterprise standards
  • Collaborate within and across the organization to ensure all teams are aligned on priorities; own and facilitate advisory committee
  • Provide information to business and technology partners about product line improvement opportunities and collaborate with them to drive down costs and support capabilities
  • Demonstrate strong dedication to maintaining professional relationships with users and outside vendors
  • Drive the development of functional strategy
  • Manage demand, staffing capacity, and facilitate prioritization and trade-offs decisions to assure optimal delivery to achieve business objectives
  • Interact regularly with executives and/or key customers to provide consultation to influence and drive resolution to complex issues
  • Champion innovator opportunities that enhance the business by introducing, developing, or offering breakthrough products, services, or technology
  • Resolve problems that significantly impact extending beyond the department/organization
The Minimum Qualifications
  • Minimum of ten years of organizational leadership
  • 10+ years of leadership, project management, and/or technology delivery experience
  • 5+ years of HRIS and HR process/system improvement experience; 3+ years of experience managing HRIS implementations/enhancements
  • Must be analytical with excellent troubleshooting and problem-solving abilities
  • Continuous improvement mindset and a passion for measuring results through data and metrics
  • Must be highly self-motivated and able to handle multiple priorities
  • Experience handling sensitive, confidential organizational, department, and performance information
  • Excellent oral and written communication, organizational, and interpersonal skills; influencing and situational leadership prowess required
  • Strong financial acumen; experience with developing and maintaining budgets, business cases
  • Change and project management experience
  • Exceptional customer service skills
  • Deep experience in client relationship management; setting expectations and keeping commitments
  • Ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff
  • Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment
  • Use considerable judgement and analysis to arrive at recommendations and conclusions
The Ideal Qualifications
  • Experience supporting variety of employee/human resource-based technology enablement (Customer Relationship Management, back office processing desirable)
  • Technical experience with Workday, Workday Extend, and Integrations highly preferred
  • Bachelor's Degree preferred
  • Previous experience supporting technology for human resources and/or employee services preferred
What to Expect as Part of MassMutual and the Team
  • Regular meetings with the HR and Employee Experience Team leaders and members
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran, and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry-leading pay and benefits
  • Some travel may be required

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