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Sales and Service Director
4 weeks ago
The Sales and Service Manager is responsible for delivering an exceptional member experience at 24 Hour Fitness. This role ensures that all guests and members receive a well-rounded sales and service experience through a compelling approach of offering membership, fitness, and retail products and services.
Key Responsibilities- Leadership Excellence
- Hire, train, and develop talented Sales and Service team members to build relationships and translate the value of 24 Hour Fitness product and service offerings.
- Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
- Cultivate Sales and Services team members' skills through continuous assessment, feedback, and coaching.
- Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
- Sales Management & Personal Sales
- Drive all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
- Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify potential revenue gaps and modify team execution strategy as necessary.
- Establish monthly, weekly, and daily sales goals for all Sales and Services team members.
- Develop, execute, and coordinate local club marketing activities.
- Generate new business through lead management.
- Member Experience
- Partner with the General Manager to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Lead by example to provide a clean, friendly, well-maintained club to members and guests.
- Partner with the club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
- Possess a strong member-centric focus and be comfortable engaging with members in person.
- Respond professionally to requests and inquiries from guests, members, and team members.
- Possess strong organizational skills to execute and prioritize multiple tasks.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company-paid benefits that are automatically provided at no cost, such as group life and accident insurance.
CompensationAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits.
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $27.10
