Sales and Service Director
3 weeks ago
The Sales and Service Manager is responsible for delivering an exceptional member experience through a compelling approach of offering membership, fitness, and retail products and services. This role ensures the club meets its sales revenue goals and provides a best-in-class, member-centric experience.
Key Responsibilities- Hire, train, and develop talented team members to provide members with a full complement of product and service offerings.
- Lead Sales and Service team members to provide members with tailored solutions and experiences.
- Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
- Manage overall performance, engagement, and personnel matters for Sales and Service team members.
- Drive all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
- Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify potential revenue gaps and modify team execution strategy as necessary.
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
- Possess a strong member-centric focus and be comfortable engaging with members in person.
- Respond professionally to requests and inquiries from guests, members, and team members.
- Possess strong organizational skills to execute and prioritize multiple tasks.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company-paid benefits that are automatically provided at no cost, such as group life and accident insurance.
There are eligibility requirements for each plan based on your position, hire and/or service date, and your average hours worked.
Benefit-eligible team members may also accrue vacation hours. All 24 Hour Fitness team members, and their eligible dependents, receive a complimentary membership.
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Sales and Service Director
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