Customer Experience Specialist
6 days ago
As a Customer Experience Specialist at Premier1 Auto Care, you will play a vital role in delivering outstanding service to our valued customers. In this position, you will:
- Provide world-class customer service, addressing customer inquiries, and resolving issues promptly.
- Collaborate with our technicians to diagnose vehicle problems, recommend repairs, and keep customers informed about their vehicle's status.
- Manage service tickets, document customer interactions, and work closely with the operations manager to optimize our service process.
- Meet and exceed customer service expectations by offering personalized attention and support throughout the service experience.
We are committed to fostering an environment where our employees can grow and develop their skills. Our comprehensive benefits package includes health insurance, dental, and vision coverage. You will also enjoy working in our modern, well-equipped facility, featuring amenities like Wi-Fi, massage chairs, and a children's play area.
To succeed in this role, you should possess:
- A high school diploma or equivalent.
- An excellent track record of delivering exceptional customer service.
- Ability to work efficiently in a fast-paced environment.
- Basic knowledge of automotive systems (desired but not required).
Estimated Salary: $45,000 - $60,000 per year
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