Customer Experience Expert
7 days ago
We are seeking a highly skilled Customer Experience Expert to join our team at Ford of Boerne.
The successful candidate will have a proven track record of delivering exceptional customer service, be knowledgeable about vehicles, and possess excellent communication skills.
This is an exciting opportunity to work in a dynamic environment, build long-term relationships with customers, and contribute to the success of our dealership.
Responsibilities- Deliver outstanding customer service, ensuring every interaction is personalized and memorable.
- Develop and maintain strong relationships with customers, understanding their needs and preferences.
- Collaborate with technicians to ensure accurate repairs and maintenance, communicating effectively with customers throughout the process.
- Upsell additional services, always prioritizing the customer's best interests and presenting options in a clear and transparent manner.
- Manage extended warranties, offering customers peace of mind and protection.
- Contribute to the overall success of the dealership, working closely with colleagues to achieve shared goals.
Ford of Boerne is committed to providing an exceptional employee experience, with a comprehensive benefits package and opportunities for growth and development.
We offer a competitive salary of $85,000+, commensurate with experience, and a range of benefits, including health insurance, life insurance, paid vacation, and 401K. If you're looking for a challenging and rewarding role where you can make a real difference in people's lives, we encourage you to apply.
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