Information Clerk

2 months ago


Brooklyn, New York, United States City of New York Full time
{"Job Title": "Over-The-Counter (OTC) Site Information Clerk", "Job Summary": "We are seeking a skilled Information Clerk to provide authorization for Benefit Access Center / Supplemental Nutrition Assistance Program (SNAP) and Medicaid site clients to receive a replacement Common Benefit Identification Card (CBIC) and provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System.", "Responsibilities": "
\t- Receive requests from clients for a replacement CBIC; Personal Identification Number (PIN) and/or Temporary Medicaid Card.
\t- Collect and enter information into Welfare Management (WMS) and HRA Viewer to authorize a CBIC replacement temporary Medicaid card upon request and vault cards when the New York State (NYS) CBIC contractor is unable to produce permanent CBIC's.
\t- Use FIA systems (WMS, HRA Viewer) to verify client identity and demographic information.
\t- Prepare required authorization forms by recording data obtained from participant and verified by using HRA systems on authorization forms, obtaining appropriate signatures, authorizing the issuance of replacement cards, permanent or vault cards.
\t- Provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System.
\t- Assist clients at their request, with selecting, changing, or restricting their EBT PIN.
\t- Greet participants and makes inquiries to ensure services needed by the participant can be provided by the OTC; direct client to area in site that can provide needed service; and refers to alternate service areas as appropriate.
\t- Keep records of the number of clients serviced and the type of service provided.
", "Requirements": "
\t- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
\t- Keyboard familiarity with the ability to type at a minimum of key strokes (20 words) per minute.
", "Work Location": "Schermerhorn Street, Brooklyn", "Hours/Schedule": "8:30AM – 5:30PM"}
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