Guest Services Representative
3 weeks ago
The Guest Services Staff is responsible for providing exceptional customer service to guests at The Crossover, a world-class facility designed for sports, wellness, and entertainment. This role involves greeting guests, answering questions, and providing information about the facility and its services.
Key Responsibilities
- Provide information about the facility to guests and respond to inquiries regarding services, facilities, programs, and events.
- Deal directly with the public in person and over the phone, giving out general information, answering questions, and explaining procedures.
- Operate computerized public information and reservation systems in an efficient and accurate manner.
- Respond to customer inquiries via telephone, in person, and/or in writing as required.
- Perform a variety of office clerical support activities, including keeping supervisor and other appropriate staff informed of problems or other matters.
- Interpret and enforce ice arena rules for customers and collect fees and record in software.
- Other duties and responsibilities as assigned.
Requirements
- Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
- Excellent customer service skills.
- Ability to follow basic instruction and direction.
About Oak View Group
Oak View Group is committed to equal employment opportunity and is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any legally recognized basis.
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