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Guest Service Representative

2 months ago

Cedar Park, Texas, United States European Wax Center Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at European Wax Center. As a Guest Service Associate, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and promoting our services and products.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Upsell and promote our services and products to guests, ensuring they have a complete and satisfying experience.
  • Work collaboratively with the team to achieve sales goals and maintain a high level of customer satisfaction.
  • Maintain a clean and organized workspace, adhering to company standards and policies.
  • Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
  • Competitive hourly wage and uncapped commission opportunities.
  • Paid training and ongoing development opportunities.
  • Paid time off (PTO) for full-time associates.
  • Associates receive 40% off on products and services.
  • Free eyebrow waxing and discounted waxing services.
  • Merit-based compensation with quarterly pay raises.
  • Medical, dental, vision, and life insurance benefits.
  • 401(k) enrollment option with up to 5% employer match.
  • Anniversary bonus and associate referrals.
  • Opportunities for internal promotion and career growth.
Requirements
  • Must have flexibility to meet shift requirements, including weekends.
  • Sales experience with a consistent track record of achieving sales goals.
  • A big smile and positive attitude.
  • Growth-minded and open to learning.
  • Attention to detail and ability to follow proven systems and policies.
  • Ability to problem-solve and work through issues.
  • Prioritizes guest service and satisfaction.
  • Ability to receive constructive feedback from team and management.
  • A positive, friendly, upbeat, and personable demeanor.
  • Ability to work independently with limited supervision.
Why Join Our Team?

At European Wax Center, we are committed to creating a culture that empowers every associate to be their best self. We offer a dynamic team culture, fun group outings, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.