Digital Response Agent Team Lead

7 days ago


Mansfield, Massachusetts, United States Hilco Vision Full time
About the Role

Hilco Vision is a global leader in the eyewear and eye care industry, delivering comprehensive solutions to customers through innovation and operational excellence. With direct subsidiaries in multiple countries, the company's product portfolio encompasses a wide range of solutions for customers.

Job Summary

We are seeking a skilled Outbound Sales Team Lead to join our digital response agent group. This full-cycle role will lead and organize the team, manage assigned territories, and execute outbound calls to ensure best practices and achieve growth goals in support of Hilco Vision's sales objectives.

Key Responsibilities
  • Manage and monitor a team to ensure established KPIs are met or exceeded.
  • Analyze sales growth opportunities and identify gaps for improvement.
  • Collaborate with internal departments to create synergies and alignment with corporate marketing messaging.
  • Develop and implement sales strategies to drive revenue growth and customer satisfaction.
  • Build strong relationships with customers to ensure retention and growth.
  • Document all stakeholder interactions and data in CRM to foster understanding of customers throughout the organization.
Requirements
  • Proven experience in sales leadership and team management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and negotiation skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • CRM experience and knowledge of sales processes.


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