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Automotive Customer Care Specialist

2 months ago

Grand Forks, North Dakota, United States Rydell Company Inc. Full time

What We Are Seeking

Rydell Company Inc. is in search of a Body Shop Client Service Associate to enhance our Body Shop operations and deliver outstanding service to our clients. The perfect candidate will thrive in a dynamic and professional environment.

At Rydell Company Inc., we aim to transform every client into a lifelong patron. Content employees lead to satisfied customers, and we recognize individuals who are committed to diligence and motivation. Each team member at Rydell is vital to our success. Our commitment is to continue providing the same award-winning service and value that our community has come to expect from our establishment over the years.

Work Schedule and Compensation

Availability for afternoon, evening, and weekend shifts.

Compensation ranges from $15 to $18 per hour, depending on experience.

Employee Benefits

We provide excellent in-house benefits, including discounted services, an employee vehicle purchase program, and paid time off for volunteering.

Key Responsibilities

- Welcome clients and assist them through the post-accident process, either in person or via phone.

- Clarify written estimates to clients.

- Submit glass claims to insurance for approval.

- Maintain daily communication with clients through email or phone to keep them informed about their vehicle repairs.

- Solicit feedback from clients after vehicle repairs are completed.

- Collaborate with the Estimator and Body Shop Foreman to stay informed about clients' vehicles.

Qualifications

- A minimum of 1-2 years of prior customer service experience is preferred but not mandatory. Training will be provided for the right candidate.

- Ability to communicate effectively with a diverse clientele while demonstrating empathy for their often stressful situations.

- Confidence in managing high volumes of client needs with minimal supervision.

- Capability to read and interpret documents such as safety regulations, operating instructions, and maintenance manuals.

- Proficiency in writing routine reports and correspondence.

- Exceptional listening and communication skills, a high level of initiative, and the ability to work collaboratively in a team.

- Basic knowledge of MS Office; proficiency in computer software, internet usage, and general math skills.

- Experience in the estimating, body shop, or automotive sectors is a significant advantage.

- Professional appearance in accordance with body shop policies and dress code.

*We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are dedicated to providing a safe, drug-free work environment. Applicants must be willing to undergo a pre-employment background check and drug test.*