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Customer Service Agent

2 months ago

Columbia, Tennessee, United States CUSA Full time
Job Summary:

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at CUSA. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Services: Greet and assist guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Reservations and Check-in/Check-out: Process reservations, check guests in and out, and ensure accurate room assignments.
  • Cash Handling and Security: Handle cash and credit transactions, maintain accurate cash handling procedures, and ensure the security of guest rooms and hotel assets.
  • Communication and Teamwork: Communicate effectively with guests, colleagues, and management, and work collaboratively as part of a team to achieve common goals.
  • Problem-Solving and Adaptability: Respond to guest complaints and concerns, and adapt to changing situations and priorities.
Requirements:
  • Education: High school graduate or equivalent.
  • Experience: Previous experience in customer service, hospitality, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
Working Conditions:

This is a full-time position that requires prolonged standing, walking, and use of standard office equipment. A background check will be completed on all applicants.