Customer Service Representative

2 weeks ago


McKinney, Texas, United States Doka Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Doka Group. This role will be responsible for handling all aspects of servicing accounts, including order processing and invoicing, inventory management and control, and processing returns and voids.

The ideal candidate will have excellent communication skills, strong analytical skills, and the ability to work independently in a fast-paced environment. Experience in inventory control and procurement planning is preferred.

Key Responsibilities:

  • Oversee all aspects of inventory and logistics on a regional level, including stock optimization and demand planning.
  • Manage and maintain all aspects of customer accounts and the order process.
  • Communicate with customers and sales personnel regarding product availability and delivery dates.
  • Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner.

Requirements:

  • High school diploma required; Bachelor's Degree in Business or Logistics preferred.
  • 2-5 years of recent experience in administration, operations, or logistics preferred.
  • Excellent communication skills, including command of English (speaking, reading, writing).
  • Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.

About Doka Group:

Doka Group is a leading company in the construction sector, with a strong presence in over 70 countries. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.



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