Field Service Technician

2 hours ago


Chicago, Illinois, United States Clever Devices Ltd. Full time
Job Overview

Clever Devices Ltd. is seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers and ensuring the smooth operation of our electronic and computerized equipment.

Key Responsibilities
  • Perform diagnostic repairs and maintenance updates on Clever Devices equipment at customer locations
  • Manage spare parts inventory and ensure timely delivery of replacement parts
  • Responsible for the care and maintenance of company service vehicles
  • Develop and maintain a thorough working knowledge of Clever Devices equipment and associated software
  • Configure, repair, maintain, update, and install Clever Devices equipment as needed
  • Serve as the primary point of contact for customer service inquiries
  • Anticipate and troubleshoot issues to ensure continuous quality for customers
  • Proactively report trends in repairs and maintenance to supervisors
  • Document all service repairs, maintenance, and updates in a log
  • Ensure all repairs and maintenance meet customer satisfaction standards
Requirements
  • 3+ years of experience as a mechanical service technician
  • Hands-on experience with electronics and computer systems
  • Working knowledge of networking and software applications
  • Clean driving record and ability to maintain insurability
  • Superior trouble-shooting and problem-solving skills
  • Strong computer skills, including MS Office and ability to learn new programs
  • Strong organizational and time management skills
  • Good interpersonal skills
  • A.A.S. or equivalent
  • Ability to travel up to 75% within the United States
What We Offer

Clever Devices Ltd. offers a comprehensive benefits package, including health insurance, wellness programs, life and disability insurance, retirement savings plans, paid leave, and education-related programs. We are an equal opportunity employer and welcome applications from diverse candidates.



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