Sales Director

About the Role

The Sales Leader is a customer-focused professional with strong product knowledge and excellent communication skills. This role is responsible for implementing and following store business plans, ensuring operational processes are executed through collaboration with the Store Manager and team. The Sales Leader serves as a role model and provides guidance to the team in presenting excellent customer behaviors to maximize sales.

Key Responsibilities

• Lead and support customer selling in both in-store and online shopping experiences
• Develop and maintain a customer-obsessed culture that prioritizes selling behaviors
• Understand and contribute to sales growth and store profitability
• Provide exceptional customer service and create an in-store experience
• Educate customers on loyalty programs, promotions, and merchandise assortment
• Support the company by being a brand ambassador and treating customers and coworkers with respect
• Lead by example, support, and hold team accountable to company policies and procedures
• Execute Manager on Duty (MOD) responsibilities, including opening/closing procedures and team supervision
• Assist with freight processing, stockroom maintenance, and merchandise presentation
• Champion and demonstrate Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit

Requirements

• High School Diploma or GED; college preferred
• Minimum 1 year management experience in retail or service industry preferred
• Strong communication skills and customer selling experience required
• Energetic, people-oriented, and results-driven with a drive to succeed
• Valid Driver's license
• Ability to handle and transport company funds
• Ability to effectively communicate written and verbally
• Ability to work weekends, holidays, and evenings
• Ability to read and interpret company directives, handbook, and manuals
• Ability to work a flexible schedule to meet business needs
• Ability to work independently and as part of a team