ICMS Case Manager
3 weeks ago
Coalition for Responsible Community Development (CRCD) is seeking a highly motivated and experienced ICMS Case Manager to join our team. The successful candidate will be responsible for providing coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs.
Job Summary:The ICMS Case Manager will work under the direction of the Manager of Housing Based Support Services to deliver services on-site to tenants who reside at our newly developed multi-unit permanent supportive housing complex. The Case Manager will assist clients in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP). The successful candidate will also work with public social service agencies and community providers to facilitate the communication of concerns that could jeopardize the tenant's residency.
Key Responsibilities:- Conduct an initial housing intake and needs assessment for each tenant
- Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP)
- Work with pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion
- Conduct a minimum of two face-to-face contacts with each tenant monthly
- Conduct quarterly meetings with each tenant to discuss tenant's progress and accomplishments as evidenced by Individualized Stability Plans
- Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant's residency
- Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules
- Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assist in achieving and sustaining independence: employment and education/training activities, money management counseling and legal and benefits counseling
- Assist clients in obtaining rental assistance: move-in/eviction prevention services
- Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client's tenancy
- Enforce housing rules in collaboration with property management
- Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence
- Data collection/entry into DHS CHAMP's database to document client progress, assemble reports and evaluate program
- Organization and management of client files
- Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing
- Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract
- Compile and submit monthly progress reports to track the tenants' residency status and the supportive services which have been provided to them
- 1-2 years of experience or related work and BA Degree
- Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems
- Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries
- Valid driver's license, and car insurance as required by law, as appropriate
- Proficient in Microsoft Office suite required
- 14 Paid Holidays
- On-Demand training memberships to bolster professional development
- Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
- 401k eligibility from day one & up to 3% matching after one year
- 529 Educational Savings Plan from Principle
- Flexible Spending Account (FSA)
- Short & Long Term Disability
- Accident & Hospital Indemnity
- Whole life insurance with cash benefits
- Identity Theft Protection and Legal Services
- Discount pet insurance through ASPCA
- Generous work/life balance
CRCD is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator.
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