Customer Service Representative

6 days ago

Chicago, Illinois, United States Worldwide Flight Services Full time
About WFS

We strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Our team members are responsible for ensuring the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.

Job Summary

This role is responsible for greeting and assisting customers, as well as ensuring proper documentation and communication, internally and externally, for import operations. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Prepare and review documentation prior to flight arrival or departure, making copies and distributing accordingly.
  • Travel to the Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
  • Notify Broker or Freight Forwarder of shipment's arrival at warehouse facility or on hold.
  • Provide assistance to customers arriving to retrieve their documents and freight.
  • Collect charges and document payment method.
  • Process 'Customs Out' (proof of delivery) for every transaction before the customer's departure.
  • Assist in completion of Master Airway Bills (MAWBS) for over-the-counter shipments.
  • Confirm bookings are accepted.
  • Confirm TSA mandatory screening.
  • Verify Dangerous Goods have been checked within aircraft limits and follow specific procedure for DG shipments when received.
  • Data capture AWB information into airline system(s).
  • Manifest flight based on information received from the warehouse.
  • Print and deliver flight manifest, cargo pallet message, deadload, and NOTOC to the aircraft.
  • Verify post-flight inventory with documents on hand.
  • File maintenance of all pertinent documents and records.
  • Prepare reports (Irregularity, Weekly Import and/or Export Statistics).
  • Answer incoming calls and respond to emails.
Salary: $45,000 - $60,000 per year

Requirements
  • Must be at least 18 years old.
  • Must possess a clean driving record and valid driver's license.
  • Must provide proof of the legal right to work in the United States.
Preferred Skills
  • Typing skills with a minimum speed of 35 wpm.
  • English proficiency.
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Work values (e.g., responsibility, honesty, integrity).
  • Basic arithmetic and mathematics knowledge.
  • Comprehension of airway bill import procedures and government regulations.
  • Attention to detail and organization skills.
  • Ability to follow instructions from supervisor or lead agent.
  • Ability to work as an effective team member.
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly, and multi-tasking.
Benefits
  • Access to DailyPay app for early pay.
  • On-the-spot awards through Awardco Platform.
  • Multiple medical care options.
  • WFS Employee Extras, including travel discounts and pet insurance.
  • Wellness Programs for employees.
  • 401k program with company match.
  • Opportunities for Internal Mobility and transfers.
WFS is an equal opportunity employer committed to employment equity and inclusion.

  • Customer Service Representative

    4 days ago

    Chicago, Illinois, United States At Your Service Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Guest Services Switchboard Operator. This is an excellent opportunity to learn and grow with our company, At Your Service.

  • Customer Service Representative

    1 day ago

    Chicago, Illinois, United States Compass Group USA Full time

    Customer Service Representative Job Summary: We are seeking a Customer Service Representative to join our team at Lincoln Park Zoo! As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing cash transactions, and maintaining a clean and organized store environment. You will also be required to...

  • Customer Service Representative

    4 weeks ago

    Chicago, Illinois, United States SP Plus Corporation Full time

    Customer Service Representative Job DescriptionWe are seeking a friendly and efficient Customer Service Representative to join our team at SP Plus Corporation in Chicago, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer complaints.Job Summary:Treat each customer with respect...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States SP Plus Corporation Full time

    Customer Service Representative Job RequirementsWe are seeking a friendly and attentive Customer Service Representative to join our team at SP Plus Corporation in Chicago, IL.As a Customer Service Representative, you will be responsible for ensuring that our customers have a positive experience at our parking facilities.Key Responsibilities:Treat each...

  • Customer Service Representative

    4 weeks ago

    Chicago, Illinois, United States Elior North America Full time

    Elior North America is seeking a motivated individual to fill the role of Customer Service Representative. This position offers a competitive salary of $12-$15 per hour, making it an attractive opportunity for those looking to launch their career in food service.As a Customer Service Representative at Elior North America, you will be responsible for...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Your Company Name Full time

    Customer Service Representative Job Description:Your Company Name is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for greeting customers with a smile and welcoming them to the store, offering assistance and answering any questions they may have about products, promotions, or store...

  • Customer Service Representative

    4 days ago

    Chicago, Illinois, United States R B PEST SOLUTIONS INC Full time

    We are seeking a Customer Service Representative to join R B PEST SOLUTIONS INC. The estimated annual salary for this role is $45,000-$55,000.Job DescriptionThis role involves communicating with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience. Key responsibilities...

  • Customer Service Representative

    3 days ago

    Chicago, Illinois, United States Strategic Delivery Solutions, LLC Full time

    At Strategic Delivery Solutions, LLC, we are committed to delivering exceptional customer service and building strong relationships with our clients.To achieve this goal, we are seeking a highly skilled Customer Service Representative to join our team in the Ashland, VA area.This role offers a competitive salary of $18-20 per hour and a comprehensive...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Which Wich Superior Sandwiches Full time

    Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and fast-paced environment? If so, we're seeking a talented Customer Service Representative to join our team at Which Wich Superior Sandwiches.As a Customer Service Representative, you'll be responsible for taking guest orders, recommending our signature sandwiches...

  • Customer Service Representative

    4 weeks ago

    Chicago, Illinois, United States TAILO-RITE CLOTHING REPAIR CO Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to customers in a retail setting, selling cleaning and alteration services, and processing customer orders to drive company revenue.Responsibilities:Welcome and identify...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Which Wich Superior Sandwiches Full time

    We're seeking a skilled and enthusiastic Customer Service Representative to join our team at Which Wich Superior Sandwiches. In this role, you'll be responsible for providing top-notch customer service and ensuring that every guest leaves feeling satisfied with their experience.The estimated salary for this position is approximately $13-$16 per hour, based...

  • Customer Service Representative

    1 day ago

    Chicago, Illinois, United States Chicago Transit Authority Full time

    Job Summary: The Customer Service Representative will serve as the primary point of contact for customers, providing information, problem-solving, and advocating for mass transit consumers. This role requires handling a high volume of calls via an inbound call center, delivering exceptional service standards, and promoting a positive image for the Chicago...

  • Customer Service Representative

    1 week ago

    Chicago, Illinois, United States NATIONS BEST HOLDINGS LLC Full time

    Job OverviewWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, answering their inquiries, and assisting with their needs.As a representative of Nations Best Holdings LLC, you will embody our values of...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Your Company Name Full time

    About the Position:Your Company Name is seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide a positive shopping experience for our customers.About the Role:As a Customer Service Representative, you will be responsible for answering customer questions,...

  • Customer Service Representative

    6 days ago

    Chicago, Illinois, United States Eligo Energy, LLC Full time

    Customer Service Representative OpportunityEligo Energy, LLC is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role offers an excellent opportunity for individuals who enjoy helping others and providing exceptional service.The estimated salary for this position is $55,000 - $65,000 per year,...

  • Customer Service Representative

    2 days ago

    Chicago, Illinois, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.The RoleWe're seeking an energetic and enthusiastic individual to join our team as a Customer Service Representative. In this role, you'll be responsible for handling...

  • Customer Service Representative

    1 day ago

    Chicago, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are looking for a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent customer service to our customers, answering phone calls, operating the cash register, and maintaining a clean and organized...

  • Customer Service Representative

    1 day ago

    Chicago, Illinois, United States Brent Becker - State Farm Agency Full time

    **Job Title:** Customer Service Representative**About the Job:We are seeking a qualified professional to join our team as a part-time Customer Service Representative. No prior insurance experience is required, as we provide comprehensive training.This role involves establishing strong relationships with customers and providing prompt, accurate, and friendly...

  • Customer Service Representative

    4 weeks ago

    Chicago, Illinois, United States Jackson Hewitt - 3247 Full time

    At Jackson Hewitt - 3247, we are seeking a highly skilled Customer Service Representative to join our team.About the RoleThis is a dynamic customer-facing position that requires strong interpersonal and communication skills. As a Customer Service Representative, you will be responsible for ensuring exceptional client experiences and providing essential...

  • Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States Chick Fil A State and Lake Full time

    Job OverviewWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service standards.