Customer Service Representative

4 days ago


Chicago, Illinois, United States Jackson Hewitt - 3247 Full time

At Jackson Hewitt - 3247, we are seeking a highly skilled Customer Service Representative to join our team.

About the Role

This is a dynamic customer-facing position that requires strong interpersonal and communication skills. As a Customer Service Representative, you will be responsible for ensuring exceptional client experiences and providing essential support in a fast-paced retail environment.

Key Responsibilities:
  • Actively engage with clients, confirm appointments, and follow up with past and potential clients
  • Distribute marketing materials and keep clients engaged during wait times

You will work closely with clients to understand their needs and provide tailored solutions. In this role, you will also have opportunities to learn and grow in a customer-focused environment.

Requirements:
  • Strong interpersonal and communication skills
  • Experience in a fast-paced retail environment
  • Computer proficiency and ability to troubleshoot are essential
  • Prior customer service or sales experience is preferred but not required
Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

The estimated salary for this position is $40,000 per year, based on industry standards and market conditions in the Chicago area.



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