Fitness Club Representative
4 weeks ago
Crunch Fitness is seeking a highly motivated and enthusiastic Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, promoting membership sales, and ensuring a welcoming atmosphere for our members.
Key Responsibilities
- Membership Sales: Meet and exceed sales targets by promoting membership sales and packages to potential clients.
- Customer Service: Provide exceptional customer service to members and guests, responding to their needs and concerns in a professional and courteous manner.
- Check-in and Check-out: Check in and check out members and guests in accordance with company procedures, ensuring a smooth and efficient experience.
- Facilitate Messages: Facilitate any messages on club software at member check-in, ensuring that members receive important updates and information.
- Phone and Communication: Answer phones in a courteous and professional manner, communicating special events and promotions to members and guests.
- Facilitate Requests: Facilitate all member requests or forward to a manager, ensuring that members receive the support they need.
- Maintain a Clean and Organized Work Area: Maintain a clean and organized work area, adhering to company standards and procedures.
- Assist in Projects: Assist in all projects as delegated by club management, ensuring that tasks are completed efficiently and effectively.
- Follow Policies and Procedures: Follow all policies and procedures in the Employee Handbook, ensuring compliance with company standards.
- Opening and Closing Duties: Perform opening and closing duties, ensuring that the club is prepared for operation and that all tasks are completed.
Requirements
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
- Strong customer service skills
Meetings
- Monthly or Weekly Department Meetings
- Employee Training Meetings
Compensation
$12.00 per hour
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