Fitness Club Representative

4 weeks ago


Addison, Texas, United States Crunch Fitness Full time
Job Summary

Crunch Fitness is seeking a highly motivated and enthusiastic Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, promoting membership sales, and ensuring a welcoming atmosphere for our members.

Key Responsibilities
  • Membership Sales: Meet and exceed sales targets by promoting membership sales and packages to potential clients.
  • Customer Service: Provide exceptional customer service to members and guests, responding to their needs and concerns in a professional and courteous manner.
  • Check-in and Check-out: Check in and check out members and guests in accordance with company procedures, ensuring a smooth and efficient experience.
  • Facilitate Messages: Facilitate any messages on club software at member check-in, ensuring that members receive important updates and information.
  • Phone and Communication: Answer phones in a courteous and professional manner, communicating special events and promotions to members and guests.
  • Facilitate Requests: Facilitate all member requests or forward to a manager, ensuring that members receive the support they need.
  • Maintain a Clean and Organized Work Area: Maintain a clean and organized work area, adhering to company standards and procedures.
  • Assist in Projects: Assist in all projects as delegated by club management, ensuring that tasks are completed efficiently and effectively.
  • Follow Policies and Procedures: Follow all policies and procedures in the Employee Handbook, ensuring compliance with company standards.
  • Opening and Closing Duties: Perform opening and closing duties, ensuring that the club is prepared for operation and that all tasks are completed.

Requirements
  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills
  • Strong customer service skills

Meetings
  • Monthly or Weekly Department Meetings
  • Employee Training Meetings

Compensation
$12.00 per hour
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