Banking Center Operations Manager

2 days ago

Franklin, Tennessee, United States First Horizon Bank Full time
Job Title: Teller Operations Coordinator

At First Horizon Bank, we are seeking a highly skilled and motivated Teller Operations Coordinator to join our team. As a key member of our banking center, you will be responsible for providing exceptional customer service, leading the customer service satisfaction of the banking center, and ensuring the technical performance of the financial center.

Key Responsibilities:

  • Lead the customer service satisfaction of the banking center, including resolving customer issues in a manner consistent with our goals.
  • Lead the technical performance of the financial center through maintaining control over key risk areas, including teller differences, operational losses, and audit control procedures.
  • Handle cash drawers and vaults, ensuring proper control and following all audit and security policies and procedures.
  • Maintain workflow and handle scheduling of tellers.
  • Responsible for evaluating employee performance and counseling when needed.
  • Determine and satisfy training needs and establishing performance plans.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct teller meetings to develop a communication line and explain new policies.
  • Assist in conducting meetings to promote sales, product knowledge, and customer service.
  • Explain product benefits, changes, restrictions, requirements, and other relevant product information to customers and tellers.
  • Responsible for ensuring proper control and maximum efficiency in the teller line.
  • Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, traveler's checks, official checks, and personal money orders through dual control.
  • Monitor the daily balancing and processing of ATM, including the processing of all entries, servicing, and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alert tellers about any suspected fraud, kiting, theft, or other illegal activity.
  • Secure all applicable cash records and other transaction records, supplies, and computer equipment at the end of the workday.
  • Responsible for monitoring and controlling teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.

Qualifications:

  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.

About Us:

First Horizon Bank is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.
  • More --

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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