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Shift Lead/ Barista Experience Required

2 months ago

New York, New York, United States Jack's Stir Brew Full time
About the Position

The Shift Lead position is a critical member of the Jack's Stir Brew Coffee experience and a junior member of a store's management team.

Shift Leads provide managerial supervision when the Store Manager is not on premises. They are able to run their assigned station (i.e. Barista, Cashier, Food) while being entrusted with critical responsibilities necessary for the proper operation of our stores.

Key Responsibilities
  • Guest Experience:
    • Greet all guests with a smile and provide friendly, efficient service
    • Create a rapport with guests by learning their names and favorite products
    • Educate guests and provide information on all food, beverage and marketplace products
    • Operate and run their assigned store station (Cashier, Bar Back, Barista or Food Prep)
    • Review and approve refunds, voids, discounts and comps
    • Resolve guest complaints and guest services issues
    • Conduct daily store walkthroughs to assure a clean and orderly front of house
    • Help maintain consistent high product standards & brand experience
  • Store Operations:
    • Open their assigned store and work with the opening team to prepare the store for daily operation
    • Supervise the closing of their assigned stores so that it's properly cleaned and set up for the following day's operation
    • Supervise & verify Cashiers cash register operations, including: transaction reviews, opening / shift change / closing cash counts and register balancing
    • Prepare bank deposits and make bank deposit runs
    • Conduct daily store walkthroughs to assure clean and orderly operation of all store stations and sections
    • Communicate with team members and management to solve problems, improve service quality and store processes
    • Support a positive work environment
    • Other duties & side work as assigned
Requirements
  • High School Diploma or General Education Degree (GED) required
  • Previous experience operating a POS terminal, processing a variety of customer-facing and store-specific transactions
  • Previous experience maintaining/balancing cash drawer during shift changes
  • Demonstrated customer service & interpersonal communication skills
  • Ability to keep calm and effectively communicate during high-pressure and transaction-heavy time periods
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Open to criticism and constantly striving to improve
  • Ability and willingness to perform light housekeeping duties and additional side work
  • Be extremely reliable and be able to pass a criminal background check
Work Environment

Work is performed in a dynamic, high-volume café setting

The work environment can be noisy during peak hours