Dynamic Cafe Leadership Role
6 days ago
About Barnes & Noble College
We are seeking a skilled and customer-focused Cafe Supervisor to join our team at our BNC Starbucks Licensee Cafe.
Job Summary
The ideal candidate will provide exceptional customer service, support the management team, and maintain a safe and healthy work environment while preparing drinks and food in a fast-paced academic setting.
Responsibilities
- Coach and model outstanding customer service to ensure a positive experience for customers.
- Maintain a working knowledge of cafe operations and assist with preparing and serving food and drinks following established recipes and techniques.
- Assign tasks and provide focused direction to cafe team members to ensure efficient daily operations.
- Resolve customer complaints and escalate issues to management when necessary.
- Operate equipment, troubleshoot breakdowns, and maintain supplies to ensure seamless cafe operations.
- Maintain a safe and healthy work environment by adhering to cleaning, sanitation, and operational standards.
- Replenish customer service stations, order/receive supplies or products, and take out trash as needed.
- Assist with processing sales transactions.
Requirements
- Customer service experience in a retail or restaurant environment.
- Prior supervisor or manager experience is preferred.
- Strong communication skills and a high-energy personality to interact with customers and team members.
- Excellent problem-solving skills and ability to multitask in a fast-paced environment.
- Bachelor's degree or equivalent experience is preferred.
- Able to work a flexible schedule including evenings, weekends, and holidays.
Estimated Salary Range
$35,000 - $45,000 per year, depending on experience.
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