Lipscomb University Dispatch Operations Coordinator
5 days ago
Dispatch Operations Coordinator
- Remain on-call for sick or scheduled vacation of Full-Time Dispatchers, as determined by the Director of Communications, Director of Operations, or Chief of Security.
- Respond to emergency and non-emergency calls for help and information, utilizing a range of communication methods.
- Field calls via phone, radio, and walk-up window, while also engaging with the public via email.
- Operate the radio communication system to dispatch officers, disseminate information, and communicate with officers during calls.
- Monitor Lipscomb facilities and properties using the surveillance system, and review footage during investigations.
- Manage various dispatch computer software to log calls, generate reports, create IDs, and issue parking permits.
- Collaborate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.
- Assist with parking request facilitation, as needed, in coordination with the Parking Division.
- Develop and implement dispatch procedures, protocols, and training in coordination with the Director of Communications, Director of Operations, and Director of Security.
- Implement communications technology and protocols, providing training to personnel as necessary.
- Work with stakeholders to enhance and maximize video surveillance systems.
- Engage in the development and training of specialized programs, such as field training officers, special units, and community outreach.
- Participate in accreditation processes, as tasked by the Director of Communications, Director of Operations, and/or Director of Security.
- Assist in onboarding and training of personnel, in coordination with the Director of Communications and Director of Operations.
- Present in-person training for in-service and similar programs.
- Report on tasks, as needed.
- Excel in a fast-paced environment.
- Attend regular staff meetings.
- Meet with the Director of Communications as necessary.
- Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.
- Perform additional duties as necessary.
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