Customer Service Representative
6 days ago
We're seeking a highly skilled Community Support Expert to join our team at Trumark Companies.
About the Role:This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and support to homeowners and prospective buyers. As a Community Support Expert, you will be the primary point of contact for resolving issues and providing guidance on our products and services.
About You:To succeed in this role, you should have a strong understanding of residential assembly and construction, as well as excellent communication and problem-solving skills. A background in warranty or similar experience is essential, and you must be able to work effectively with multiple stakeholders, including customers, sales teams, and contractors.
Responsibilities:- Perform quality control walks and orientations to ensure our homes meet the highest standards.
- Schedule appointments with trades and verify completion of warranty work for customers.
- Partner with our Division Sales and Construction teams to deliver seamless customer experiences.
- Interact with Trumark vendors and suppliers to maintain high-quality relationships.
- A High School Diploma or GED minimum.
- Fundamental working knowledge of residential assembly/construction.
- Familiarity with product quality and workmanship standards.
- Able to learn and use customer service ticketing software.
- Background in Warranty or similar experience.
- Valid, unrestricted Motor Vehicle License.
- Excellent communication, verbal, and written skills.
- Strong organizational and interpersonal skills.
- Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
- Competitive salary range: $60,000 - $70,000 per year.
- Exceptional medical benefits (100% Employee + 60% Dependent).
- Monthly wellness stipend.
- 401(k) with company matching.
- Quarterly incentive plan.
- Auto and phone allowance.
At Trumark Companies, we value our employees and provide a direct career path with opportunities for growth and development. Our mission is to create communities that foster connection, aspiration, and compassion. We're committed to making a positive impact on our environment and society.
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