Part-Time IT Support Specialist

5 days ago

Beaver, Pennsylvania, United States Penn State University Talent Acquisition Full time
Job Title: Part-Time IT Support Specialist

Job Summary:

Penn State Beaver is seeking a part-time Technology Support Specialist to provide tier I technical support to faculty, students, and staff. The successful candidate will be responsible for providing professional, first-tier customer service and technical support to users for hardware and software, audio/visual, and other campus technology.

Key Responsibilities:
  • Provide technical support to users for hardware and software, audio/visual, and other campus technology.
  • Analyze, research, and resolve complex end-user technology issues.
  • Install, configure, and test installed hardware and software on new or existing devices.
  • Collaborate with department colleagues on classroom and meeting spaces technology.
  • Train customers on new devices and technologies.
  • Initialize, maintain, and troubleshoot applications, mobile devices, workstations, and servers.
  • Review, update, and maintain documentation to ensure internal processes and procedures are current.
  • Initiate, track, and resolve support incidents and provide updates to management.
  • Assist in tracking and maintaining hardware inventory.
  • Take ownership of, manage, or collaborate on various IT department projects throughout the year.
  • Work with and act as a team lead to student help desk employees.
  • Stay up to date with new technology and software.
  • Provide clear and concise instructions to users on how to resolve technical issues.
  • Maintain flexibility to cover shifts when other staff members may not be able to be in the office.
Requirements:
  • A High school Diploma and 3-4 years of related experience or an Associate's degree plus 2 years of related experience.
  • A valid US driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
Why Work at Penn State?

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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