Senior IT Infrastructure Specialist

1 week ago


Mequon, Wisconsin, United States Answerport Inc Full time
Job Summary

We are seeking a highly skilled Senior Systems Administrator to join our Managed Services team. The successful candidate will be responsible for providing day-to-day support for multiple clients' IT environments, including resolving tickets, patching, escalations, troubleshooting, PC deployments, and more.

The Senior Systems Administrator will use their strong end-user and PC support skills to troubleshoot PC issues both remotely and onsite. Additionally, they will possess advanced server administration capabilities, VCenter, backup, and Azure knowledge to build, maintain, and ensure security needs are met.

The ideal candidate will have excellent verbal and written communication skills and be able to document all work. They will also serve as a technical focal point for other System Administrators, eliminating recurring issues through root cause analysis and remediation.

  • Serve as a technical focal point for other System Administrators by either resolving or assisting them with difficult technology incidents.
  • Eliminate recurring issues through root cause analysis and remediation.
  • Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops, configuration of Windows Active Directory, Group Policy, file and print services.
  • Build and configure hardware, peripherals, and services in accordance with standards and project requirements.
  • Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches, routers, peripherals, and software packages.
  • Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
  • Perform proactive daily client checks and remediate any discrepancies discovered.
  • Test new equipment, image operating systems, perform data backups, and complete restores.
  • Monitor performance and maintain systems according to established SLA's.
  • Ensure server patching and backup schedules are maintained and documented.
  • Support after hours on-call on a rotating basis.
  • Ability to deliver professional and personable onsite and remote support.


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