Customer Experience Manager

2 weeks ago


Provo, Utah, United States Serenity Healthcare, LLC Full time

We are seeking a dynamic Customer Experience Manager to lead our team at Serenity Healthcare, LLC. As a seasoned professional with at least 1 year of experience as a customer service supervisor, you will oversee intricate processes and drive exceptional results in a customer-centric call center environment.

This is a rewarding opportunity for a mission-oriented leader who is passionate about supporting individuals facing health challenges. You will foster a productive and achievement-oriented environment, leveraging data-driven insights to identify opportunities to enhance customer service protocols.

The ideal candidate will have a proven track record of driving results, making sound decisions amidst competing priorities, and providing valuable coaching and constructive feedback. With a background in call center environments, you will be proficient in identifying and measuring core competencies and performance metrics.

In this role, you will enjoy a competitive salary of $55,000 - $65,000 per annum, plus benefits including medical, dental, vision insurance, and a generous PTO plan. Join us in making a meaningful impact on the lives of those we serve.



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