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Implementation Specialist
1 week ago
About Compass Group, North America:
We deliver exceptional foodservice experiences through innovative solutions and expert teams.
The Implementation Specialist role is a critical part of our implementation process. As an Implementation Specialist, you will manage projects from start to finish, ensuring timely and successful delivery of new programs and client initiatives.
Your primary focus will be on packaging, launching, and tracking new programs and client initiatives. You will work closely with Client Managers, Field Support, and internal senior management to facilitate workflow, assist with project execution, and provide status updates.
- Manage projects such as new store openings, new client rollouts, client requests (i.e., technology, healthy, green initiatives), and existing client program changes to ensure deadlines are met.
Key Responsibilities:
- Identify and communicate vital issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems that Client Managers need awareness of.
- Discuss project status, completion, success metrics, issues, client, and team satisfaction during internal meetings (scheduled and ad hoc).
- Communicate the client's expectations to Field Support and discuss alternative options/solutions and Compass Group personnel.
- Provide project status summary reports and updates to Client Managers and other team members.
- Keep an accurate risk tracking document (i.e., issues/barriers to completion/road blocks).
- Summarize the status Canteen Corp./Franchise/Third Party for current projects and initiatives and outline time and action items to bring to completion.
- Gather relevant information from a variety of technology sources and package in a professional medium that meets the needs of the audience.
- Run Business Objects reports to verify information and accurate setup in JDE.
- Build Projects in JDE Line of Sight application.
- Encouraged to have basic knowledge of vending & OCS industries and trends.
- Tracking mechanisms are detailed and continuously updated: All tracking documents and other tools utilized are updated so information can be quickly and accurately rolled up to provide updates for management.
This role requires minimal supervision. You will interact with the Director of the team to review new/ongoing projects as necessary. The Director of the team reviews completed work in detail.
As an Implementation Specialist, you will prioritize your workload and priorities based upon a variety of sources the position supports (Client Manager, Sr. Client Manager, National Accounts Director, and/or VP of Key Accounts, client, etc.). Competing priorities will be determined by higher-level positions.
